Digital Intake

UX/UI Design
web
2020

Nova Scotia Works provide services for people in the province that need help finding a job. Their processes were paper-based, and centres were looking to modernize them by creating an online intake channel. This would make their services easier to access for people that could not easily visit their centres.

I worked closely with NS Works staff to understand their current intake process and find what information was crucial for them to start working with clients. The main challenges were to reduce the number of questions being asked and make the service more accessible. We wanted to ask only the bare minimum of sensitive information in the online form while allowing case managers to assess what kind of support clients would need.

Triage screen

Based on how the user answer this question it would take them to a different page on the website.

Form intro

This informs how long it would take to complete the form, and would also change the questions being asked depending on how users answer this question.

Personal information

We needed to ask sensitive information like the SIN as a requirement of the program, but we didn't make it required not to prevent users from completing the form.

Centre selection

We wanted to make it easier for users to select a NS Work centre by narrowing options based on their civic address. But if they wanted to go to another centre in the province for any reason they could still do that by selecting "Show me other centres".